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Shipping & Returns
Wati Design uses UPS for domestic and Fed Ex for international delivery. Please see below for shipping options.
We offer free domestic shipping on all exchanges.
Continental US UPS Ground 5-6 Business Days
International FedEx International Economy 3-5 Business Days
All shipments are insured for the value of the merchandise and require signature.
Orders are fulfilled within 2 weeks of order receipt. As explained on our About page we do not carry a lot of stock and prefer to make to order in many cases. Because of this, sometimes the product is not in inventory so it needs to be made and then shipped from our factory. Express packages are given priority and we try very hard to expedite the process. If the item is designed by a vendor other than Wati Design, shipment will be advised by that particular vendor. We will always keep you updated as to the status of your order.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
Make sure to double check your billing and shipping address when placing an order. Wati Design is unable to reroute packages.
Prices displayed on the website are exclusive of taxes. If you are shipping within the US, we and our vendors will add the relevant sales tax.
TRACKING YOUR ORDER
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
If client is shipping to a destination outside the US, on top of Wati Design's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.
Items will be shipped with an official commercial invoice declaring the exact total of merchandise purchased in US dollars.
Wati Design is currently unable to ship glass, ceramics or breakables outside of the United States.